Refund policy

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return. Once your return is approved, you must ship the item back to us within 7 days. If the item is not shipped within this timeframe, the return request will be canceled, and the item will no longer be eligible for return. Please contact our team at sagebrushstyleco@gmail.com and provide a clear photo + detailed description showing the issue.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Sale items, as well as custom orders, are NOT eligible for returns or exchanges. Please note: All custom orders are also excluded from any/all running discounts and promotions.

To start a return, please contact us at sagebrushstyleco@gmail.com. If your return is accepted, we’ll send you a return shipping label (paid for by the returnee), along with instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom orders, sale items, personal care goods, hazardous materials, flammable liquids, or gases. Please reach out if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us at sagebrushstyleco@gmail.com.